Posts Tagged ‘Recruitment’

Do We Really Need Recruitment Agencies?

Tuesday, January 20th, 2009

What benefits do recruitment agencies provide? With the advent of online job-sites can’t you do the job yourself and save a fortune on agency commissions.

In today’s BTalk Australia Phil Dobbie talks to Kelly Magowan, co-founder of Sixbnet Figures, the Premium Job Site for $100K+ Jobs.  She says agencies still have a role to play although the shortfalls often relate to the relationship between the agency and the recruiter. Phil suggests a better way of structuring the way agencies and clients work together.

To listen to this podcast and have your say visit BTalk Australia

Those Crazy Job Interviews!

Tuesday, January 20th, 2009

We have all had them, those crazy job interviews, be it the interviewer, the job, the trip getting there, the faux pars and so on.  Recently a friend of mine arrived for an interview and waited in the foyer/ reception area for the interviewer. The interviewer showed up with an assistant and proceeded to sit on the couch to conduct the interview in their foyer/reception!  Yes, nothing like a private discussion about your career in public!

interviewingMany years ago I had a marathon interview. An intense three hour interview, which did not include psych testing – it was a one on one interrogation for three hours. Either, I was a very interesting person back then and had a lot of great things to say or the interviewer and job were terribly fascinating. I would like to think it was that I was really interesting, as they did hire me a couple of interviews later!

I recall some years ago interviewing a young candidate, who prior to starting the interview, I left to fill out some registration forms. He must have been overwhelmed or intimated, I am not sure.  He told the receptionist he had forgot to put money in the meter, and ran out the door and never returned.

There is enough doom and gloom about at the moment, so for those of you going through the job search process, why not cheer us all up (including yourself) with those crazy job interview stories, be it your own or even others.  Share your crazy or kooky job interview stories.

Why We Need To Shift Our Hiring Mentality

Tuesday, November 4th, 2008

scalesReading Seth’s Blog awhile back http://sethgodin.typepad.com/ it really struck a cord with me, around how we are still hiring based on how people use to work, though I don’t think this necessary relates only to fast growing organizations. In the past we have a lot of manual based roles that required people to be task focused, with following set instructions being crucial to the outcome.

In this day and age, with over half the population in Australia considered ‘knowledge workers’ who are operating in a world of constant change and often ambiguity, the people who can follow instructions are still required however are increasingly becoming the minority. Why then do we always want to hire someone who has done the job before and who can demonstrate an ability to follow instructions clearly. I am still unsure, I expect because it seems easier and safer than acknowledging times have changed and adjusting accordingly.

With the combination of ‘knowledge workers’ and more project related roles, the ability to follow loose instructions, collaborate on ideas and approaches to create a flexible framework to achieve an outcome/s is no doubt increasingly important, and will continue to be so in the future. I am sure if we allowed it to, it would also bring a little more challenge and interest into many organizations and to people’s jobs.

That is where I think Generation Y and those with a similar work approach have the advantage. They are flexible, great at collaborating (in the real world and virtually) and are really open to new ways of achieving outcomes. I like their confidence and spirit and willingness to experiment. They are not afraid if they don’t have all the answers up front and are happy to learn as they go. Generation Y are also not pre-conditioned to how it use to be done.

From Seth’s Blog by Seth Godin, 21 June 2007

Most fast-growing organizations are looking for people who can get stuff done.

There is a fundamental shift in rules from manual-based work (where you follow instructions and an increase in productivity means doing the steps faster) to project-based work (where the instructions are unknown, and visualizing outcomes and then getting things done is what counts.)

And yet, we’re still trying to hire people who have shown an ability to follow instructions.

How To Identifying What Applicants Want Beyond The Job!

Tuesday, November 4th, 2008

shoppingtrolleyLast year I attended a career coaching workshop delivered by Jacquie Wise titled ‘Quest for Meaning’. The topic piqued my interest, as over the years as a Career Coach the majority of my clients have come along (be it consciously or unconsciously) seeking to find meaning in their work. This is not the case for everyone, though I do believe that people are increasingly seeking more from their work life, beyond the usual trimmings of a great salary, big bonus, position title, and so on.

Today we tend to be more self aware of what we are good at and what we want to be good at, our personal values, what constitutes a good employer for us, and how much of challenge we want from work. In the workshop, Jacquie spoke about the ideal ‘life split’ being 1/3 work, 1/3 sleep and 1/3 leisure – something for us all to keep in mind as we work those 60 plus hour work weeks! This led onto the topic of the ‘four purposes’ in life that we seek, whether in our work life or life in general.


As far as the interview process goes, I think that we as interviewers tend to cover the more tangible aspects of someone’s work history and career goals and ignore those intangibles such as values, and what the applicant is really seeking from the job. By asking probing questions around what an applicant’s values are and what they most enjoy doing, be it at work or outside of work, we can gain a greater sense of what drives the person. When you can marry up what is most important to them and what they value, it is more likely that the interviewer can assess if a position and a company are really suited to what the applicant is after. People are generally most happy when what they are doing has meaning to them. I am sure if you think about the four areas below, even for yourself, one or all will resonate.


In the work context, meaning comes from being able to articulate what our purpose/s is around the following areas:

1) To Learn (in all senses of the word, both formally and informally)

2) To Teach (be it formally or informally, to be sharing knowledge and experiences)

3) To Accomplish or Contribute (both are equally important, be they large or small)

4) To Be (in regards to being authentic to your self, around your values and beliefs)


During the interview, some examples of questions that can be asked to find out more about what ‘purpose’ means for the interviewee include:

- “What were you doing at work when you last felt the greatest sense of achievement?”

- “Can you talk me through your three greatest life / work achievements?”

- “What are your own personal values in regards to work and life in general i.e. integrity, creativity, money, learning, helping, excellence?”

- “What are you hobbies or interest outside of work?”

Through really listening to the interviewees answers in conjunction with reviewing their work history, hobbies, interests, values, education, volunteer work etc it is likely that you will see patterns start to emerge. If someone responds with a lot of examples of the desire for continual learning, through undertaking their own study, having the greatest sense of achievement when they mastered a new skill, spending time outside of work reading and so on, they need to be in a role and company that values learning and development, that challenges it staff and promotes them or moves them around so that they are always learning. Hiring them for a processes driven type role in an organization that is fairly static and has no commitment or support to learning and development is not going to result in the right match.

I would encourage interviewers to not be afraid to spend at least an hour with the interviewee and really utilize the time to gain more insight into what the they are seeking. Too often the interview process is undertaken in haste with little preparation by the interviewer and the desire to move onto the next task. As an interviewer we can all benefit from giving more respect to the process and the interviewee, through taking the time to really listen, ask relevant questions and to at least attempt to gain a deeper insight into the interviewee beyond the job titles and responsibilities they have held in their past roles. The result can only be a happier employer and a more successful hire, which is ultimately what both parties are seeking from the recruitment process.

Hiring For the Future

Tuesday, November 4th, 2008

The traditional hiring and management practices of the past are increasingly irrelevant in today’s market and we are already starting to see a shift with Generation Y. Businesses that are strategic and have a proactive and future focus towards their human capital will be the most sought after places to work by the best people.


Australia is fortunate enough to have a culturally diverse, skilled and educated workforce, with 2001 ABS statistics showing 38% as degree qualified. We are a prosperous country that supposedly values the phrase of ‘have a go’. For many businesses though this does not seem to translate so well into the workforce, with a fear and reluctance by many businesses of hiring staff who have not already done the same or very similar job to the position they are seeking to fill. With businesses now not having the luxury of choice between many applicants for their positions, they would no doubt find themselves more successful in filling their vacancies if they followed this attitude of allowing people to ‘have a go’, though obviously within reason and within certain parameters / guidelines defined by the business.


Often when recruiting we overlook the fact that for the majority of positions, there is a thread of common skills that weave through them all including communication and interpersonal skills, coordination, time management, flexibility, attention to detail, team work, problem solving and so on. On top of these skills sit more specific skills that may require certain educational qualifications or on the job experience and training. Some of which are essential to the position from day one, others of which can be learned within a reasonable timeframe and are not essential to the position initially.


I can empathize with Recruitment Consultants, as clients are not always willing to look outside the square at applicants who are not a direct match to what they perceive is essential to the position. However it I believe Recruitment Consultants need to take responsibility for the education of their clients in looking more broadly at their applicant’s transferable skills.


For example someone who has worked in the hospitality industry at a five star hotel or restaurant will have terrific relationship building and communication skills, they tend to gain energy from interacting with people, building lasting relationships, listening to and helping meet their customers needs. If you then look at an Account Manager in any industry, these are very similar skills and attributes to what makes a successful Account Manager. Very rarely however will you find someone from the business sector hiring an Account Manager from a hospitality background due to their inability to see the transferable skills from the two positions.


Likewise you can look at the example of Teachers; they generally are organized, have great written and verbal communication skills, like to share information and knowledge with others, enjoy learning, work well in teams and autonomously, and are good at following rules and guidelines. The occupations that they can transfer into readily include Human Resources, Training,

Administration, Researching, and many more.

womenatwork

The key is for those hiring to be able to take multiple factors into consideration and look beyond what positions the applicant has done in the past. What is more important is what they are seeking to do in the future. The hiring manager needs to be able to assess the applicant’s skills and real desire to move into another position, which may differ from what they have done in the past. This can be done through many avenues including probing questions as to why they are applying for the position, do they have any education or volunteer work to support their desire and commitment to transitioning into a new position type, are they willing to take a salary cut, undergo further training or education of their own free will and so on. Often these people who have the enthusiasm and commitment to taking on a new position can prove to be more successful than someone who has done the same position for many years and perhaps has lost their edge and motivation and are really just going through the motions.


What we really need is a paradigm shift away from the traditional recruiting practices of ages gone by. We are living in a new age, the information age, the technology age which has forced business and employees to approach employment with a new perspective - it is exciting and should be embraced. We should be hiring on skills, attitude, flexibility, team work, future performance, creativity and other such attributes. We should be hiring for the future, not on the past, which is what current and traditional recruitment and staff management practices rely on.

Employer Branding – Is Your Website Giving Mixed Messages?

Tuesday, November 4th, 2008

Imagine how frustrating it must be when job seekers go to your website and are clicking around to find your careers or employment tab, which for the most part is very time consuming. When you eventually find the careers or employment section (which by enlarge are very uninteresting) you inevitably will find information about the businesses values. There is generally at least one around them being people focussed, customer service focussed, or people come first or something similar. Yet, for the majority of thesgirlworklaptop1e sites they never provide you with the number of someone to actually call and speak to about their job opportunities. The message that it sends, is that they are people focussed when it suits them! You also start to question what else they say they do and don’t necessary follow through on.

First impressions really do count. Theses sites have an email or application form you can fill in if you are interested in applying for a position with them. They often however forget to give you much information about the job to start off with and next to always never provide a number or name of someone to call and speak to about it before you spend your valuable time applying.


Some businesses need to start re-thinking the messages they are sending to job seekers. A business will often have a sales team or customer service team to take calls from clients or potential clients. The same service really needs to be given to potential job seekers. Businesses are marketing themselves to prospective talent yet for the most part they are going about it the wrong way and wondering why they are not attracting the right people. Yes there is somewhat of a talent shortage however there is also a lot of talent out there willing to move for the right opportunities, it is just a matter of sending out the right messages.


Some careers websites I have found engaging due to images, video and great text and are also easy to navigate are: Bank West, John Holland and Rio Tinto


Let me know what career websites you’ve visited lately when looking for work that were great, and those that were not so great?